Question 1

What should I do after a car accident?

Accepted Answer

Make sure everyone is safe first. Take photos of all the damage and the scene. Exchange insurance info with the other driver. File a claim with your insurance company, then bring the vehicle to us for a free estimate. We work directly with your insurance so you don't have to handle the back-and-forth.

Question 2

Do you offer free estimates?

Accepted Answer

Yes. We provide free estimates on all body, collision, and mechanical work. You can stop by during business hours or call us at (980) 990-3935 to set up a time.

Question 3

Do you work with insurance companies?

Accepted Answer

Yes. We work with all insurance companies and handle the claims process directly. We submit estimates, coordinate with adjusters, and manage supplements so you don't have to deal with the paperwork.

Question 4

How long does a typical collision repair take?

Accepted Answer

It depends on the extent of the damage. Minor repairs can be done in a few days. Larger collision repairs involving frame work, parts ordering, and full paint can take 1-2 weeks. We give you a timeline upfront and keep you updated throughout the process.

Question 5

Do you use OEM or aftermarket parts?

Accepted Answer

We discuss parts options with every customer before starting work. Under North Carolina law, we're required to inform you if non-OEM parts are being used. If your insurance only covers aftermarket and you prefer OEM, we'll explain your options and help you make the best decision.

Question 6

Do you offer a warranty on repairs?

Accepted Answer

Yes. All body, paint, and refinish work is warranted against defects in workmanship — peeling, flaking, cracking, or color mismatch — for as long as you own the vehicle. Parts carry their manufacturer's warranty.

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